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Six Clever Business That Used Geo-Fencing Successfully

If you haven’t integrated geo-fencing into your business, there is a definite chance you are missing sales, engagement, and ultimately, a more loyal customer base. If you need a refresher on what geo-fencing is all about, here is the simplest way we can explain it.

Geo-fencing is a location-based service that businesses can use to pique the interest of their audience by sending relevant messages to their phones when they enter a predefined location or geographic area.

While a geo-fence provides the framework for reaching an audience within a boundary, it is important to remember that it does not contact the audience for you. The end-user must have location settings enabled so that a notification is pushed to reach the end-user in real-time.

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Business That Have Successfully Used Geo-fencing

Here’s a look at six businesses that we think have successfully used geo-fencing to increase sales, engagement and loyalty.

1. HotelTonight
HotelTonight is famous for providing its app users with information about the best open accommodations, using GPS data to deliver accurate, location-based content. HotelTonight’s app has two stand-out features: the rate drop tool and the bonus rate. The rate drop is enabled after 3 pm if the customer happens to be a few miles away from a participating hotel and pushes a discount of 10 – 40% on accommodation. Bonus Rate entices remote users to see better discounted rates for a hotel than the users nearby, encouraging them to travel a bit further.

2. Whole Foods
Recently, Whole Foods used geo-fencing to improve its click-through conversion rates for mobile ads enticing potential customers by placing geo-fencing around several store locations, targeting ads at mobile users who walked by.

Whole Foods went so far as to use geo-conquesting tools (placed near competitors’ stores) to target ads at shoppers near competing grocery stores, encouraging them to rather shop at Whole Foods. The cheeky campaign yielded Whole Foods a 4.69% post-click conversion rate – more than three times the national average of 1.43%.

3. JetBlue
JetBlue was able to improve its already very popular app by introducing geo-fencing features, which recognized a traveller’s location and automatically sent them a digital boarding pass.

It also went one step further, by letting the traveller know about their in-flight entertainment options before they even boarded the plane. It is these small touches that can really improve customer satisfaction and loyalty in the future.

4. Taco Bell
Taco Bell uses their mobile app and geo-fencing as a way to drive sales. Whenever a customer drives by a store, they receive a push notification, which encourages them to order food. After launching this campaign, Taco Bell reported a 6% increase in sales and the average order amount from the mobile app was 20% higher than in-store orders.

5. Sephora
Sephora’s “store companion” geo-fencing feature is an example of a smart location-data solution. The feature turns on as soon as the customer walks into the store and gives them access to their past purchases, product recommendations and reviews and limited-edition offers.

Using geo-fencing technology, the app increases customer satisfaction and loyalty through the creation of daily mobile content, including location-targeted messages.

6. Burger King
We have saved the best for last; The Burger King Whopper Detour campaign that made use of geo-fencing in one of the smartest ways imaginable. During the campaign, Burger King boosted downloads of its mobile app by 1.5 million with its “Whopper Detour” campaign that offered 1-cent Whoppers to smartphone users who visited the competing McDonald’s locations.

Customers had to download the upgraded Burger King app and get within 600 feet of a McDonald’s restaurant to activate the offer.

After customers placed an order, the app rerouted them away from McDonald’s and toward the nearest Burger King to pick up their food. Not only were sales dramatically boosted, the campaign made the Burger King app the most downloaded app in Apple’s App Store for several days in a row.

If You’re not Geo-fencing You’re Fenced out

Overall, geo-fencing is a great technology at the disposal of marketers and brands, enabling them to improve upon the level of personalization they provide in marketing. As the above examples show, many companies have successfully used geo-fencing to provide target offers to their potential buyers.

Geo-fencing has proven itself to be a highly effective way to send customers offers or targeted promotions the moment they trigger a search in a certain geographical location, enter certain premises or area. In fact, 61% of marketers rate location data as “important” for targeting.

BIA/Kelsey’s forecast for advertising to and targeting local audiences reports that location-targeted mobile ad spend will nearly triple from 2016 to 2021 -an increase from $12.4 billion to $33.3 billion.

Goodman Lantern is here to assist you to integrate geo-fencing into your marketing campaign to help you yield fantastic and consistent results to transform your business. We pride ourselves on being the experts in location-based app development, having built several fully customised solutions in this particular sphere. In a time where contextual information matters more than ever before, geolocation apps and geo-fencing are predicted to continue to disrupt and dominate the industry.

The location of consumers and users plays a pivotal role in establishing real contexts. People want real-time, value-added information based on their current location; and they want it as easily as possible. If you’re interested in putting your location to work and would like to explore the concept of geo-fencing, get in touch with us today.

How to Increase the Money Your Customers Spend via Your Mobile app

Mobile apps are big business. When we say big business, we mean SERIOUSLY big business. According to stats from BuildFire, between 2016 and 2017 there was a 35% increase in spending via mobile apps.

This means that if you don’t have a mobile app for your business, you need to get one. If you do have one, you need to maximise the amount of money your customers spend with you using your mobile app because, as can be seen by the numbers, people are keen to spend money using their smart device – be it a tablet or smartphone.

In this post, we’ll share six tips with you about how you can increase customer spending via your mobile app.

person holding black iphone 4Implement A Customer Loyalty Program

Researchers, from 2006 to 2016, looked at the growth patterns experienced by customer loyalty programmes in the United States and found the growth to be staggering – from 3.3 million to 3.8 billion – in the last two years of the 10 years.

This means that people are willing to be a part of these types of programmes in which companies reward loyalty from customers, though only if they receive tangible benefits.

So, to stimulate customers to spend on your mobile app, why not incentivise them to do so with, say, for instance, a 10% voucher off their in-app purchases? As they are getting tangible benefits, they’ll be more likely to keep on coming back to your app.

Monitor in-app Behaviour

The beauty of having customers purchase via your app is that you can monitor their behaviour. For example, if they keep on browsing goods in a particular section of the store, and leave without making a purchase, you can target these customers with targeted ads. In addition, you can also upsell them on various products – in their preferred departments – when, for example, there are specials on the products or there are new products on offer.

Ask for Customer Input

You need to take care of your customers. If you don’t – and they feel it – they’ll leave you for your competitors. If they are impressed by your competitors, they won’t come back. The stats back this up. More than half of people in the US have not gone through with a planned purchase because they received bad customer service.

The best way that you can make your customers feel that their opinions matter to you is by posing the question to them of what they think of your company. If you’re not getting a good uptake on your survey, give a little bit of an incentive. We guarantee that this will get them racing to fill in your questionnaire.

Strengthen Your Branding

One of the critical things that you can do to get people to start buying via your app is by building a strong brand. A lot of people are hesitant to make any purchases through an app as they feel that these platforms are not secure. However, if people recognise your brand in the marketplace, and you develop an app, they will be more likely to make purchases as they trust you.

Encourage Mobile App Downloads

If you want to increase customer spend through your mobile app, you first need to get people to download the app. A fabulous way to do this is to advertise your mobile app on your mobisite. Have special offers available to people who make purchases through the app to encourage these types of purchases.

Harness the Power of Push Notifications

Push notifications are powerful on mobile apps as these devices can prompt people to take immediate action on your mobile app. However, use these sparingly as the more push notifications that you send out, the more likely it is that your users will become irritated with your app and uninstall it.

As with all marketing strategies, it’s never a good idea to only try one approach. The same goes for marketing mobile apps. So in your quest to increase the visibility of your mobile app and, in the process, increase customer spend on this, make sure that you try a variety of techniques to help you achieve your ultimate goal.