Internal Communications

Enhance workplace connectivity with our internal communications training.
Elevate team dynamics, sharpen messaging skills, and foster a culture of
effective communication guaranteed to boost your company’s success.

What Is Internal Communications

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Internal communications training is a programme that helps organisations share and communicate information more effectively. It equips employees with the skills and knowledge to communicate clearly, engage with colleagues, and convey messages in a way that aligns with the company's goals and values.

This training often takes the forms of internal communication workshops and online training. It covers various aspects, including written and verbal communication, active listening, and the use of internal communication tools.

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Participants learn to create compelling messages, tailor communication for diverse audiences, and navigate potential challenges that may arise in a professional setting. Effective communication training also emphasises maintaining a positive and inclusive workplace culture through transparent communication channels.

By investing in this training, organisations can improve collaboration, reduce misunderstandings, and ultimately enhance employee satisfaction and productivity. It plays a crucial role in building a cohesive and communicative internal environment, contributing to the business's overall success.

The Significance of Internal
Communications Training

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Internal communications training cultivates a cohesive and informed workforce. Effective communication among team members enhances collaboration, reduces misunderstandings, and promotes a positive workplace culture.

Through effective communication training, employees learn to convey ideas clearly, actively listen, and adapt how they communicate. This contributes to improved teamwork and productivity.

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Furthermore, it aligns individuals with your organisation's goals, ensuring everyone is on the same page regarding your strategies and objectives. This training also plays a pivotal role in crisis management – it enables swift and accurate dissemination of information during challenging times.

Ultimately, investing in internal communications training establishes a foundation for transparent, open dialogue, solidifying your organisation's overall efficiency and resilience.

Key Components of Effective
Communication Training

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Various elements comprise the key components of internal communication training. At Goodman Lantern, we incorporate all of the following essential components:

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Curriculum Design

A well-designed internal communication training curriculum should encompass foundational theories, practical skills, and case studies. We ensure course design is dynamic, addressing evolving workplace communication challenges.

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Interactive Workshops

Interactive internal communication workshops foster engagement and skill application. We incorporate group activities and discussions to help participants practice effective communication and enhance their understanding and retention of key concepts.

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Role-playing is a pivotal element in internal communication training, offering participants a safe space to simulate workplace scenarios. We implement this immersive approach to hone interpersonal skills and build confidence.

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Feedback and Assessment

Regular feedback sessions and assessments are essential for gauging individual progress. We believe constructive feedback guides improvement, ensuring participants grasp concepts and will be able to apply them effectively in real-world scenarios.

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Sustainability and Ongoing Learning

Internal communication training should extend beyond the initial programme, promoting a culture of continuous learning. We will incorporate resources, webinars, and mentorship opportunities to foster ongoing skill development and sustain long-term communication excellence.

Types of Internal Communications

Internal communications training can be online and in-person. Goodman Lantern
offers the following types of internal communications training.


Interpersonal Communication Training

Goodman Lantern's training improves employees' ability to communicate effectively in social interactions. Through hands-on exercises, participants develop active listening skills, empathy, and non-verbal communication mastery. Our training programme promotes conflict resolution, assertiveness, and adaptability in diverse communication styles. This leads to enhanced relationships personally and professionally.

Digital Communication Training

Goodman Lantern's digital communication training helps people become better at communicating through digital channels. Our training helps participants use various communication tools like email, social media, and messaging. It includes important topics like online etiquette, creating powerful content, and understanding digital communication. This improves professional interactions in today's technology-driven world.


Conflict Resolution Training

Goodman Lantern offers conflict resolution training. This training helps people handle and fix interpersonal conflicts. Participants receive training in communication techniques, active listening, and negotiation strategies. The training focuses on fostering understanding, empathy, and collaboration. It aims to prevent and solve conflicts in different places in your business, creating a peaceful and productive atmosphere. Goodman Lantern helps people handle disagreements better, improving teamwork and unity.

Leadership Communication Training

Goodman Lantern offers leadership communication training. The programme helps leaders improve their communication skills. It focuses on improving how you communicate, both with words and body language. It also helps you listen better and express your ideas clearly. Participants gain valuable skills to inspire and motivate teams, handle conflicts, and deliver impactful messages. Our training helps create leaders who can communicate authentically, leading to a positive and productive work environment.


Crisis Communication Training

Goodman Lantern's crisis communication training teaches people how to handle communication challenges during emergencies or crises. Our specialised training helps participants communicate clearly, kindly, and strategically in critical situations. Our programme helps in crisis response, message development, media interactions, and public relations strategies. We aim to reduce reputational damage and build trust during difficult times.

How to Develop and Implement Internal
Communication Training Programmes

The way Goodman Lantern develops and implements our internal communication training Programmes varies.
This process typically takes the following steps, depending on your organisation's specific needs.


Assessment of Communication Needs

We will identify the specific communication needs within your organisation. We do this by conducting surveys, interviews, or assessments to understand the current state of internal communication.


Define Objectives and Goals

We will clearly define the objectives and goals of the training programme. This step could include improving team collaboration, enhancing leadership communication, or ensuring consistent messaging.


Designing the Programme

Our team will develop a curriculum that addresses the identified needs and aligns with your organisation's goals. We will consider various training methods such as workshops, seminars, online courses, or a combination.


Content Creation

We will create engaging and relevant training content, including the latest best practices. This step may include written materials, presentations, case studies, and interactive activities.


Assessment and Feedback

We will also implement assessments to gauge participants' understanding and retention of the material.


Continuous Improvement

Our team will regularly review and update the training programme to adapt to changes in your organisation's communication needs or industry trends.


Monitoring and Evaluation

We will establish key performance indicators (KPIs) to measure the effectiveness of the training programme. We will regularly review and update the KPIs to adapt to changes in your organisation's communication needs or industry trends.

The Challenges of Internal
Communication Training

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Implementing effective internal communication training within a company presents several challenges.

Firstly, employees may resist change if they are used to current communication methods. Ensuring consistent participation across all levels of the organisation poses another hurdle. Training that caters to different communication styles and needs of employees makes the process even more complex.

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Additionally, measuring the impact and success of the training can be challenging. Overcoming these obstacles requires a comprehensive approach. This approach must consider organisational culture, individual preferences, and ongoing evaluation to foster improved internal communication skills.

This is why outsourcing your internal communication training to a company such as Goodman Lantern is key. The team at Goodman Lantern has the necessary skills and expertise to address all your challenges and employee concerns.

Measuring the Impact of Your Training

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Measuring the impact of your internal communication training is crucial to see if the training has had any impact or benefit.

Goodman Lantern uses a multi-faceted approach to assess its effectiveness and benefits. Initially, we gauge participant understanding through qualitative methods like employee surveys and feedback sessions. This process provides valuable insights into the perceived impact on day-to-day interactions and communication strategies in the workplace.

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To add a quantitative dimension, we use metrics like improved communication key performance indicators (KPIs). We analyse factors like email response times, meeting efficiency, and a reduction in misunderstandings. This serves as tangible evidence of enhanced communication skills. We also use surveys or collaboration tools to measure employee engagement levels. This acts as an indicator of the training's influence on workplace morale and cohesion.

We also assess the learned skills through case studies or simulated exercises in real work scenarios. This offers a hands-on perspective on the training's relevancy and effectiveness.

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The comprehensive evaluation approach adopted by Goodman Lantern combines qualitative and quantitative measures, providing a holistic understanding of the impact of internal communication training. This approach enables informed decision-making for continuous improvements in the training programme.

How GL Helps Organisations with the Internal
Communication Training Process

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Leveraging cutting-edge methodologies and industry expertise, Goodman Lantern tailors communication training to meet your organisation's unique needs.

Through various internal communications training online and interactive modules, we focus on bridging communication gaps, ensuring that team members comprehend and convey information clearly. Our training emphasises the significance of internal communication in promoting employee engagement, productivity, and overall organisational success.

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Our team employs innovative technologies and real-world scenarios to simulate communication challenges, allowing participants to develop practical solutions. We offer a data-driven approach analysing communication patterns within your organisation, identifying areas for improvement. This ensures that the training is informative and tailored to address specific communication deficiencies.

Ultimately, Goodman Lantern's internal communications training and workshops empower organisations to build stronger, more cohesive teams. Overall, this enhances efficiency and fosters a culture of open and effective communication.

Our Clients Love Working With Us Because We Believe in Collaboration

At Goodman Lantern, we’re all about building long-term, successful relationships with our clients. We take the time to get to know your business and the people behind your brand. In true collaborative spirit, we do everything we can to tell your story and help your business grow.


“Goodman Lantern has an unparalleled level of skill and talent, coupled with a keen understanding of implementation.”

George O’Neill

Owner, The Promo App

“The communication is excellent and you receive responses within 24 hours.”

Balavendra Anthony

Marketing Manager, Flatworld Solutions
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“We are delighted with our collaboration with Goodman Lantern because in addition to always delivering the content on time, they have also been extremely responsive to all our requests. Moreover, it was a real pleasure to work with a team that is both very professional and fundamentally human.”

Jeremy Rocher

Marketing Manager, AutoStore

Internal Communication Workshop FAQs

bottom-blob What exactly is internal communications training?

Internal communications training is training provided for your employees which focuses on enhancing effective communication within your organisation. It covers strategies, tools, and skills for conveying information, fostering collaboration, and maintaining a cohesive workplace culture among your employees.

bottom-blob What types of internal communication workshops does Goodman Lantern offer?

Goodman Lantern can conduct various internal communication workshops depending on your company’s specific needs. These include sessions on effective team communication, conflict resolution, active listening, cross-functional collaboration, and feedback skills.

bottom-blob Does Goodman Lantern offer internal communications training online?

We can definitely offer internal communications training online. Get in touch, and we can set up a discovery call to discuss how we can best serve your needs.


Get in Touch

Our team of experts can help you streamline communication channels, improve collaboration, and create a workplace culture of open, effective communication. We'll design a customised strategy that meets your unique needs and delivers measurable results. Contact us today to take your internal communication to the next level.

We’ve helped develop the voice behind

Hundreds of Businesses


Contact Us

+44 3300270912 (UK)

+1 929 299-3999 (US)

“We are delighted with our collaboration with Goodman Lantern, always delivering the content on time, and also been extremely responsive to all our requests”Jeremy Rocher,
SoftBank-backed AutoStore


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