What Is an Internal Communication
Strategy?
An internal communication strategy is a comprehensive plan of action designed to facilitate organisational communication. It typically outlines the processes and channels through which information flows from top-level executives to employees on the front line.
The best internal communication strategies ensure that everyone in your company is aligned with overall goals and objectives and is aware of key developments that may affect their work. Additionally, good communication can help foster a positive culture, increase employee engagement, and enhance productivity.
Achieving successful internal communication involves a range of tactics, from regular company-wide updates to targeted messaging around specific initiatives. It’s important to tailor an internal communication strategy to the specific needs and goals of the organisation and to measure its effectiveness over time to continually improve and refine the approach.
The Role of Internal Communication
in Organisational Success
As an organisation, your success heavily relies on how effectively you communicate with your internal stakeholders, such as employees, managers, and executives.
Internal communication tactics play a crucial role in creating a shared vision among team members. This vision helps foster a sense of belonging and engagement, promotes transparency and trust, and ultimately drives productivity and performance.
The best internal communication strategies promote employee engagement and reduce the risk of turnover. Strong internal communication also enhances decision-making, creates a collaborative culture, and strengthens relationships with external stakeholders.
Importance of Internal Communication
Good communication is essential for employee engagement, motivation, and productivity. It helps ensure that all team members are working towards the same goals and understand their individual roles and responsibilities.
Effective internal communications tactics also encourage feedback and conversation, leading to better problem-solving and decision-making. By investing in your business's internal communication plan, you’re investing in the success of your organisation.
Key Components of an Effective
Strategy
The best internal communication strategies, like ours at GL,
involve the following factors to ensure success:
Establishing Clear Objectives
Objectives serve as a roadmap to ensure that the messages you convey align with your organisation’s overall goals. Clear and measurable objectives provide direction, motivation, and focus to your communication efforts. We ensure the objectives are specific, attainable, relevant, and time-bound. We also ensure objectives are communicated to all stakeholders, including employees, to foster a sense of ownership and engagement.
Targeting the Right Audience
We consider your employees' demographics, job roles, and communication preferences to tailor your messages effectively. Using data analytics and segmentation tools, we can help you identify specific groups and their needs, allowing you to craft communications that resonate with them. Remember, effective internal communication isn't just about what you say but who you say it to.
Crafting Effective Messages
We use simple language, avoid jargon, and ensure all communication is concise. By making the message easy to read and understand, and using visuals such as graphics or video, we help you to better convey your message. We also use a variety of communication channels, such as email, internal newsletters, staff meetings, and intranet, to ensure your message reaches everyone.
Selecting Communication Channels
We start by identifying the different channels available, such as email, instant messaging, intranet, bulletin boards, virtual meetings, and more. Next, we consider your audience and the type of information you need to communicate. For example, a written channel like email or the intranet may be best if you need to provide detailed instructions or updates. If you need to foster collaboration or discuss complex issues, virtual or in-person meetings can be effective. Finally, we consider the preferred communication styles of your team and test out different channels to see what works best.
Implementing Feedback Loops
Simply putting a communication strategy in place is not enough – you need to ensure your efforts are being received and acted upon. This is where implementing feedback loops comes in. By regularly collecting feedback from your employees, we gain valuable insights into what is working and what needs improvement. We then use this information to refine your communication strategy and create a culture of open and responsive communication.
Ensuring Consistency and Transparency
To ensure consistency and transparency for a business's internal communications plan, we establish clear guidelines and protocols for all communication efforts. This includes setting expectations for how frequently you will communicate with employees, what channels will be used, and what type of messaging is appropriate. It’s important to be transparent about any changes or updates that are being made within the company, as this fosters a sense of trust and understanding among your team.
How To Develop an Internal
Communication Strategy
Firstly, our team will conduct a thorough communication audit to gather feedback from employees and identify the channels that are or aren't working. Based on this feedback, we’ll set clear communication goals that align with your company objectives.
We recognise the importance of tailoring our approach to your audience. Therefore, we ensure that messages are clear, concise, and consistent across all channels, including emails, social media, intranets and face-to-face meetings.
Our experienced professionals understand the significance of regularly reviewing and adapting the communication strategy to meet the needs of your business and employees. We strive to constantly improve our services to provide you with the best possible outcomes.
By implementing an effective business internal communications plan, your organisation will benefit from increased employee satisfaction, engagement and productivity. Contact us today to learn more about how we can help you achieve your business goals.
Challenges and Common Barriers
One of the most common challenges is a lack of upper management support. With our expert guidance, we can help you establish clear objectives and get the support you need from key decision-makers. We’ll also provide you with the tools and resources you need to overcome resistance from employees.
Limited resources and poor planning can also be major hurdles when it comes to internal communication. Our team of experienced professionals can help you develop a comprehensive plan that works with your budget and ensures everyone is on the same page.
But it's not just about overcoming challenges – we also help you use the latest technologies to improve your internal communication. From video conferencing and social media to chatbots and other innovative tools, we can help you find the right solutions to bridge any gaps and foster effective collaboration.
Ultimately, our services are designed to empower your employees, improve productivity, and drive your organisation's success.
Measuring the Effectiveness of
Internal Communication
As you develop your internal communications plan, it's important to measure its effectiveness to ensure that your efforts are having a positive impact on your team. We help you establish clear metrics that you can track over time. This may include employee engagement levels, productivity rates, and feedback surveys. By consistently monitoring these metrics, we can identify potential areas for improvement and adjust your communication strategy accordingly.
We also help you to foster an open and transparent culture of communication within your team, where feedback and ideas are shared freely, encouraging your colleagues to actively participate in your communication efforts. This leads to a more engaged and productive workforce overall. Remember, effective internal communication doesn't just improve day-to-day operations but can also significantly impact your organisation's long-term success.
How GL Can Help Your Organisation
As a business operator, you understand the importance of having the best internal communication strategy for the growth and success of your enterprise. This is where the experts at Goodman Lantern come in to assist you.
Our team of experienced professionals can help you develop an effective business communication plan that caters to the unique needs of your business. We offer bespoke solutions tailored to your specific requirements, ensuring your employees are informed, motivated, and engaged.
Our team will work with you to identify the various communication channels that will work best for your organisation, including emails, newsletters, intranet, social media, and other platforms.
With Goodman Lantern, you can rest easy knowing that your business is in good hands, as we provide end-to-end support to help you develop and execute an internal communication strategy that will bring about positive results.
Our Clients Love Working With Us Because We Believe in Collaboration
At Goodman Lantern, we’re all about building long-term, successful relationships with our clients. We take the time to get to know your business and the people behind your brand. In true collaborative spirit, we do everything we can to tell your story and help your business grow.
“Goodman Lantern has an unparalleled level of skill and talent, coupled with a keen understanding of implementation.”
“The communication is excellent and you receive responses within 24 hours.”
“We are delighted with our collaboration with Goodman Lantern because in addition to always delivering the content on time, they have also been extremely responsive to all our requests. Moreover, it was a real pleasure to work with a team that is both very professional and fundamentally human.”
Internal Communication Strategies FAQs
What is business internal communication?
Business internal communication refers to the exchange of information and messages within an organisation. It includes all forms of communication, such as email, meetings, social media, and more.
Why is effective internal communication important for businesses?
Effective internal communication is important because it helps to establish clarity, transparency, and trust among team members. It also helps to minimise misunderstandings, conflicts, and errors, which can ultimately lead to increased productivity and profitability.
What are the best internal communication strategies businesses can use?
The best internal communication strategies depend on the organisation and its goals. However, many of our effective strategies include establishing clear communication channels, setting goals and expectations, providing regular feedback, and fostering a culture of open communication for our clients.
How can businesses measure the success of their internal communication?
To measure the success of internal communication, we use metrics such as employee feedback, engagement surveys, and productivity metrics. We conduct regular assessments to identify areas of improvement and ensure ongoing success.
How can your internal communication strategy services help my business improve its communication?
Our services can help you assess your current communication strategies, identify areas of improvement, and develop a customised plan for enhancing communication within your organisation. We provide expert guidance, support, and training to help businesses achieve their communication goals and improve overall profitability.
Get in Touch
Our team of experts can help you streamline communication channels, improve collaboration, and create a workplace culture of open, effective communication. We'll design a customised strategy that meets your unique needs and delivers measurable results. Contact us today to take your internal communication to the next level.
Hundreds of Businesses
Contact Us
+44 3300270912 (UK)- +1 929 299-3999 (US)
- info@goodmanlantern.com
- 27 Old Gloucester Street, London, WC1N 3AX
- 2235 West 23rd Street, New York
Contact Us
“We are delighted with our collaboration with Goodman Lantern, always delivering the content on
time, and also been extremely responsive to all our requests”Jeremy Rocher,
SoftBank-backed AutoStore